04
Design as diagnosis — a knowledge layer for systemic practice.

By Design: A Knowledge Layer for Systemic Practice

A curated navigation across case studies and methods, structured around diagnosis-first inquiry rather than tool taxonomy. For systemic designers working on complex problems: a shared knowledge infrastructure that helps practitioners see further, connect faster, learn from similar situations.

Client
By Design / HIVE Hub
Role
Lead Product Designer & Knowledge Architect
Collaborators
Independent research and curation, informed by patterns from comparable sector practice — partner contribution is a future direction, not yet in place
Timeline
18 months research + design + curation + build
Status
Concept — a personal knowledge architecture, not yet published to an external practitioner audience
Scope
Knowledge Curation, Systems Design
By Design — Build knowledge navigator, desktop and mobile viewsBy Design — Build knowledge navigator, desktop and mobile views
Client
By Design / HIVE Hub
Role
Lead Product Designer & Knowledge Architect
Collaborators
Independent research and curation, informed by patterns from comparable sector practice — partner contribution is a future direction, not yet in place
Timeline
18 months research + design + curation + build
Status
Concept — a personal knowledge architecture, not yet published to an external practitioner audience
Scope
Knowledge Curation, Systems Design
Discovery · The Challenge

Understanding the Problem

Systemic designers were re-deriving frames every project. There was no shared connective layer. You'd solve a wicked problem for one org, solve a similar pattern for another, and there was no way to see the connection. Knowledge was scattered, siloed, reinvented.

Context

  • Systemic design community: practitioners at NGOs, public sector, enterprises, nonprofits
  • Each org working on complex problems in isolation
  • Knowledge wasn't being accumulated or transmitted
  • Practitioners wanted: 'What's been tried for problems like this? What worked? What failed?'
Research Insight

Curation is design. The act of choosing what to include, how to organise it, which connections to make visible — these are design decisions that shape how people think about systems. Practitioners don't need a tool catalogue; they need a thinking partner.

Transferable concept

The 21m rear-separation rule — a 1902 modesty norm written into 1919 planning law — still spaces UK housing too far apart for courtyard cooling or cross-ventilation. A design choice nobody alive made is now a live climate-adaptation problem.

Historic planning standard as present-day climate liability
Interactive prototype

By Design — Systems explorer

Navigate diagnosis-first cases across sectors (1 of 2–3).

Interactive Prototype

By Design — Systems explorer

Navigate diagnosis-first cases across sectors (1 of 2–3).

Interactive prototype

By Design — Secondary view

Companion exploration sitting alongside the systems explorer.

Interactive Prototype

By Design — Secondary view

Companion exploration sitting alongside the systems explorer.

Static screen — coming soon

Build GD finder (secondary)

Secondary project born out of By Design — a finder for build/GD knowledge.

Build GD finder (secondary) — screen 1Build GD finder (secondary) — screen 2Build GD finder (secondary) — screen 3
Interactive Prototype

Build GD finder (secondary)

Secondary project born out of By Design — a finder for build/GD knowledge.

Static screen — coming soon

Index (secondary)

Secondary project born out of By Design — index navigator.

Index (secondary) — screen 1Index (secondary) — screen 2
Interactive Prototype

Index (secondary)

Secondary project born out of By Design — index navigator.

Static screen — coming soon

Quick reference index (secondary)

Secondary project born out of By Design — quick reference index.

Quick reference index (secondary) — screen 1Quick reference index (secondary) — screen 2
Interactive Prototype

Quick reference index (secondary)

Secondary project born out of By Design — quick reference index.

Shell · Design Approach

How I Tackled It

Curation is design. What I choose to highlight, how I organise it, which connections I make visible — these shape how people think about systems.

A curated navigation across cases and methods, structured around diagnosis-first inquiry rather than tool taxonomy.

Key Decisions

01

Diagnosis-First Organisation

Organised by problem pattern ('multi-stakeholder alignment', 'incentive misalignment', 'information fragmentation') — not by tool.

Why: Tools are interchangeable; patterns repeat. When you organise by pattern, you help practitioners see what they're really solving.

02

Cross-Sector Connection

Deliberately pull cases from different sectors. A SEND support system shares 'incentive misalignment' patterns with a healthcare supply chain.

Why: Innovation happens at intersections. A pattern solved in one sector often gets re-solved in another, poorly. Cross-sector visibility breaks that cycle.

03

Methodology Transparency

For each case: diagnosis, approach taken, what worked, what didn't, what they'd do differently. Not a sanitised success story.

Why: Practitioners want to learn from failures, not just successes.

Process Note

Built through a mix of direct conversation with practitioners and independent research — for the more complex cases, patterns were surfaced from real-world context, then researched, cross-referenced, and verified before being organised into the knowledge base.